Cronos Europa - Service Desk Agent Linux - Unix

Tasks DNS alias management (Vitalqip) Level 1/1.5 analysis and troubleshooting Monitor services and applications using Newtest, Nimsoft Monitoring Server Unix, Linux, Solaris Restorations (files/machines) Modification of application server parameters (JVM, log level...) Minor deployments in case of bugfix First level management of scheduled tools Restore (threads/server/logs) Analysis and troubleshooting of logs during incidents Management of backups in error Restart of services/applications CMDB update Organisational skills Customer-oriented telephone communication Rigorous and meticulous in the application of procedures Knowledge of ITIL / SLA fundamentals Team player Planning and organization Ability to work in a team Deliver results and meet customer expectations Achieve personal work goals and objectives Apply expertise and technology Technical skills Mandatory: Administration Linux Desired: Scripting : Bash / Shell, pyhton, Perl Database knowledge (Oracle, SQL..) Tomcat Knowledge