IT Support Specialist L1 - Business Services - Brussels
Michael Page • Brussels City, BE
30+ dagen geleden
Functieomschrijving
- Provide first IT support to internal users (onsite and remote)
- Diagnose and resolve hardware, software, and network issues
- Manage and track incidents and service requests using a ticketing system
- Install, configure, and maintain IT equipment (laptops, desktops, mobile devices)
- Support Microsoft environments (Windows, Office 365, Teams, etc.)
- Escalate complex issues to higher-level support teams when required
- Ensure timely resolution of incidents within SLAs
- Deliver a high level of customer service and user satisfaction
- Contribute to IT documentation and knowledge base
- Previous experience in IT support / Service Desk / Helpdesk - max 3 years of experience
- Strong knowledge of Windows OS, Microsoft 365, and basic networking
- Excellent communication skills in English (mandatory) - both written and spoken
- Customer-focused attitude with strong interpersonal skills
- Proactive, solution-oriented, and able to work independently
- Ability to prioritize and handle multiple tasks efficiently
- Opportunity to work in an international and dynamic environment
- Exposure to diverse IT systems and technologies
- Potential for long - term collaboration