German speaking - Customer Service Banking

• Be the main contact person for German-speaking customers.
• Answer customer questions by phone and email.
• Help customers with banking products, services, and account-related requests.
• Support customers with transactions and general banking questions.
• Communicate clearly and professionally in German.
• Follow banking regulations and company procedures.
• Build positive relationships by providing excellent customer service.
• Work closely with colleagues and share knowledge with the team

A successful candidate should:

• Enjoy helping people and providing good customer service.
• Be comfortable communicating with different types of customers.
• Speak German fluently and have a good level of English or French.
• Be patient, friendly, and professional.
• Be willing to learn about banking products and procedures.
• Stay organized and pay attention to details.
• Enjoy working as part of a team and sharing knowledge with colleague

• Additional benefits, such as ecovouchers and reimbursement of public transport costs.
• Full-time position (40 hours per week).
• 12 extra paid vacation days (RTT) on top of regular holidays.
• A fixed Monday to Friday schedule (9:00 AM to 6:00 PM), with no weekend work.
• Training and development opportunities within the banking and financial sector.
• The opportunity to obtain FSMA certification, fully paid for by the company.
• A dynamic, international, and supportive work environment in Brussels.