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Michael Page
Freelance Service Delivery ManagerMichael Page • Brussels City, BE
Freelance Service Delivery Manager

Freelance Service Delivery Manager

Michael Page • Brussels City, BE
9 dagen geleden
Functieomschrijving

As a 𝐅𝐫𝐞𝐞𝐥𝐚𝐧𝐜𝐞 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 your responsibilities are:

  • Lead and structure a team of 6-7 event programmers in Belgium ;
  • Act as the main point of contact for clients and internal stakeholders ;
  • Oversee programming and configuration of client ticketing platforms ;
  • Manage event setup including pricing, sales windows, dates, seat maps and inventory ;
  • Monitor team KPIs, performance and service quality ;
  • Analyse operational issues and identify long-term solutions and improvements ;
  • Support the team in decision-making, prioritisation and reaching clear outcomes ;
  • Contribute to the ongoing restructuring and development of the Belgian operation ;




A successful 𝐅𝐫𝐞𝐞𝐥𝐚𝐧𝐜𝐞 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 should have:

  • Proven experience in people management and team leadership, ideally in a complex or changing environment ;
  • High emotional intelligence, with the ability to understand different personalities, motivations and team dynamics ;
  • Strong coaching and communication skills, combined with the ability to provide clear direction ;
  • Experienced in stabilising teams, managing change and rebuilding engagement ;
  • Calm, approachable and confident when dealing with challenging situations ;
  • Strong stakeholder and client management capabilities ;
  • KPI-driven and performance-oriented, with a structured approach to operational management ;
  • Experience with ticketing systems, event technology or technical platforms is a strong plus ;
  • Fluent in English ;




Our offer:

  • Freelance leadership role within an international events organisation ;
  • Opportunity to shape and stabilise a Belgian ticketing team ;
  • Brussels North Station location ;
  • Competitive day rate ;



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Freelance Service Delivery Manager • Brussels City, BE

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